Overview
This Privacy Policy describes how AI Skunkworks, LLC collects, uses, shares, stores, and protects personal information and workspace data when you use Dizire Novel Engine, including public signup pages, billing pages, writing workspaces, support flows, and related services.
This Policy applies to information collected directly from you, through your use of the service, from your devices, from payment processors, and from integrations or service providers involved in operating the platform.
Information We Collect
We collect information necessary to create accounts, operate subscriptions, secure the service, provide support, and deliver the writing and billing features you request.
- Account and profile information, such as names, email addresses, usernames, password hashes, MFA settings, and login preferences.
- Billing and commercial information, such as contact details, subscription selections, invoices, payment status, coupon use, licensing data, and business information supplied during checkout.
- Workspace and creative content, such as manuscripts, notes, character records, prompts, generated output, uploads, exports, support attachments, and related metadata.
- Technical and usage data, such as IP address, browser data, session identifiers, approximate device information, logs, API token usage, and operational telemetry needed for security and debugging.
- Communications, such as support requests, billing notes, public replies, internal notes, and other messages sent through the platform.
How We Use Information
We use collected information to provide the service, maintain security, manage subscriptions, improve reliability, and comply with legal obligations.
- Create and manage tenant, customer, and support accounts.
- Process subscription purchases, approvals, renewals, invoices, and payment-related workflows.
- Host, render, export, sync, back up, and secure your writing projects and uploaded assets.
- Provide AI-assisted features and route prompts or content to configured model providers when needed for requested functionality.
- Monitor abuse, investigate incidents, enforce platform policies, and protect the platform and its users.
- Provide customer support, billing support, and service notices.
- Improve product performance, reliability, and usability through service diagnostics and operational analysis.
AI Processing and Model Providers
When you use AI-assisted features, prompts, excerpts, metadata, and related context may be processed by model runtimes or third-party providers selected in the platform configuration or commercial deployment.
The exact provider used can vary depending on the feature, tenant configuration, or infrastructure available at the time of the request.
- We use such processing to generate, refine, classify, summarize, or transform requested content.
- You should avoid entering personal data or sensitive regulated data into prompts unless you are comfortable with that use and have a lawful basis to do so.
- AI output may be stored with your project when you choose to save or apply it.
Payments and Third-Party Services
Payments are handled through third-party processors such as PayPal and related billing providers. We receive the subscription and payment status information required to confirm purchases and manage billing, but we do not store full payment card data in the application database unless explicitly described in a separate payment workflow.
- Payment processors apply their own privacy practices to the information they collect.
- Infrastructure vendors, email providers, hosting providers, model providers, and support tooling may process data on our behalf under service agreements and platform operations.
When We Share Information
We do not sell your personal information in the ordinary sense of selling customer lists. We share information only where needed to operate the service, complete transactions, comply with law, or protect rights and safety.
- With payment processors and billing partners to complete purchases and manage subscription status.
- With service providers who host infrastructure, store files, send email, support authentication, or provide AI/model functionality.
- With your own authorized workspace users, billing admins, or organization contacts according to account roles and permissions.
- When required by law, subpoena, court order, lawful request, or to investigate fraud, abuse, or security incidents.
- As part of a merger, acquisition, financing, or asset transfer, subject to appropriate confidentiality and lawful handling.
Cookies, Sessions, and Similar Technologies
We use session cookies, authentication cookies, and similar local mechanisms to keep users signed in, remember security state, support billing and tenant logins, and operate core application flows.
- Some cookies are required for the service to function and cannot be disabled without affecting access.
- Server logs and operational telemetry may also record technical metadata needed for reliability and abuse prevention.
Data Retention
We retain information for as long as reasonably necessary to provide the service, meet legal, accounting, security, dispute-resolution, and enforcement obligations, and maintain legitimate business records.
- Workspace content may remain until deleted by you, removed through account termination, or cleaned up under our retention practices.
- Billing, invoice, payment, audit, and security records may be retained longer when required for fraud prevention, legal compliance, or financial recordkeeping.
- Backups and logs may persist for limited periods after deletion before being overwritten or retired from operational systems.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
- Use strong passwords, enable available MFA options, and protect access to your devices and email accounts.
- You are responsible for the security choices made by your own organization and users inside your workspace.
Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.
- You can update some profile and billing details directly through the service.
- You can cancel subscriptions subject to the billing terms that apply to your plan.
- Requests for privacy access, correction, or deletion may be submitted through support or the public contact methods for AI Skunkworks, LLC.
- We may need to verify your identity and may retain limited information where required to comply with law or protect legitimate interests.
Children and Sensitive Use Cases
The service is not directed to children and is not intended for users under 18. Because the platform may be used for adult-oriented creative work, minors are not permitted to use the service.
Do not upload highly sensitive regulated information, including medical, financial account, government identifier, or similar information, unless you have independently determined that the platform is appropriate for that use and you have a lawful basis to do so.
International Transfers and Policy Updates
Your information may be processed in jurisdictions where we or our service providers operate. By using the service, you understand that information may be transferred to and processed in locations that may have different data-protection rules than your own jurisdiction.
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and may provide notice through the service or related account channels when appropriate.